Legal Document

pzok Terms and Conditions

This document sets out all the terms, rights, and responsibilities for using the pzok platform. Please read it in full before creating an account.

For users aged 21 and above only
Last updated: January 2026
Table of Contents

These terms and conditions ("Terms") apply to the pzok platform and all related services. By creating an account on pzok or using the platform, you are considered to have read, understood, and agreed to these Terms in full.

pzok is an online gaming platform that provides various entertainment gaming services for users in Bangladesh, including cricket betting, live casino, slot games, and fishing games. The platform supports safe and fast financial transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

If you have any questions while reading these Terms, please contact the pzok support team. Our 24/7 live chat support is available in both Bengali and English.

To create an account and use pzok, the following eligibility conditions must be met:

  • You must be at least 21 (twenty-one) years of age.
  • You must register the account in your own name and for your own use.
  • You must not be located in any area where online gaming is prohibited by law.
  • You must not have had a previous pzok account banned or closed.
  • You must not have a gambling problem and must not have voluntarily self-excluded.

Important Warning: Use of pzok by anyone under the age of 21 is strictly prohibited. Providing false information during age verification will result in immediate account closure and all balances may be forfeited.

3.1 Registration

Each user may operate only one account. Creating multiple accounts is prohibited and may result in account closure. All information provided at the time of registration must be accurate, complete, and kept up to date.

3.2 Identity Verification (KYC)

pzok follows an identity verification process to ensure the security and financial safety of the platform. The following documents may be requested at the time of a withdrawal or in any suspicious situation:

  • Copy of National Identity Card (NID) or passport
  • Recent utility bill or bank statement (for address verification)
  • Proof of ownership of the payment method

Withdrawals may be held until verification is complete. pzok considers this process to be part of user protection.

3.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. Allowing anyone else to use your account is prohibited. If you suspect unauthorized access, notify pzok support immediately.

4.1 Deposit Rules

The following payment methods are accepted for depositing funds into pzok: bKash, Nagad, Rocket, Upay, and bank transfer (including major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank).

Minimum deposit amount: The minimum deposit for each method is ৳300 (three hundred taka).

Withdrawals must be made using the same payment method registered to the account. Deposits or withdrawals to or from third-party accounts are strictly prohibited.

4.2 Withdrawal Rules

The following conditions must be met before submitting a withdrawal request:

  • Minimum withdrawal amount is ৳1,000 (one thousand taka).
  • Account verification (KYC) must be completed.
  • Any applicable bonus wagering requirements must be fulfilled.
  • The withdrawal amount must be within the available account balance.

Withdrawal processing time: Withdrawals are generally processed within 5 to 30 minutes. Additional time may be required if verification is needed.

pzok reserves the right to suspend a withdrawal if unusual transactions or suspected fraud are detected on an account. Additional verification may be requested in such cases.

5.1 Welcome Bonus

pzok offers new users a 100% bonus on their first deposit, up to a maximum of ৳20,000. To receive this bonus, the bonus amount must be wagered 25 times (on the bonus amount only — not on the combined total of the deposit and bonus).

Example 1: Depositing ৳1,000 gives you a ৳1,000 bonus, bringing your total balance to ৳2,000. After completing bets totalling ৳1,000 × 25 = ৳25,000, the bonus winnings become withdrawable.

Example 2: Depositing ৳42,000 gives you the maximum bonus of ৳20,000, bringing your total balance to ৳62,000.

5.2 General Bonus Terms

The following general terms apply to all bonuses and promotional offers:

  • Each specific bonus can only be claimed once per account.
  • Bonus balances cannot be withdrawn before the bonus wagering requirements are met.
  • Bonuses cannot be transferred to another account without pzok's permission.
  • If bonuses are obtained through fraudulent means, they will be cancelled.
  • pzok reserves the right to change or cancel any bonus offer at any time.

6.1 Placing Bets

The following rules must be followed when placing bets on pzok:

  • Once a bet is confirmed, it cannot be cancelled or changed.
  • If a bet is not properly registered due to a technical issue, it will be considered void.
  • Bet acceptance closes once an event has started; in-play betting is subject to specific rules.
  • If an event is abandoned or incomplete, pzok will settle bets in accordance with standard industry practice.

6.2 Sports Betting

Betting is available on a range of sports including cricket, football, and kabaddi. Although the names of actual clubs, teams, and players are used, available markets and odds may change regularly. All odds are displayed in taka and may change at any time.

6.3 Casino and Slot Games

Casino games (live casino, slots, fishing games, etc.) are operated by a computer-generated random number system (RNG), which ensures fair and random outcomes. Each game has its own rules, which can be found within the game.

pzok places the highest priority on responsible gaming. We believe gaming is an entertainment activity and not a solution to financial problems.

Users can take advantage of the following tools:

  • Deposit limits: Set a limit on daily, weekly, or monthly deposit amounts.
  • Time limits: Automatically end a session after a set period of time.
  • Self-exclusion: Deactivate your own account for a set period of time.
  • Reality check: Receive regular reminder messages during an active session.

To use these tools, visit the Responsible Gaming page or contact the support team.

The following activities are strictly prohibited on the pzok platform:

  • Creating or operating multiple accounts.
  • Creating an account with false information or committing identity fraud.
  • Using another person's account or allowing someone else to use yours.
  • Bonus abuse — placing strategic bets for the sole purpose of earning bonuses.
  • Using software, bots, or automated systems to operate an account.
  • Exploiting any technical error or vulnerability in the platform.
  • Attempting to launder money from illegal sources.
  • Harassing pzok staff, employees, or other users.
  • Betting on behalf of a third party or acting as part of a professional betting syndicate.

Consequences: If a user is found to be involved in any of the above activities, pzok reserves the right to close the account without notice, forfeit all balances, and take legal action if necessary.

All content on the pzok platform — including logos, designs, software, text, graphics, and audio-visual elements — is the intellectual property of pzok or its licensors. Reproducing, distributing, modifying, or using this content in any form for commercial purposes without prior written permission is prohibited.

The games and content of third-party game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.) remain the intellectual property of the respective providers.

To the maximum extent permitted by law, pzok accepts no responsibility for the following:

  • Loss caused by technical errors, server outages, or internet connectivity issues.
  • Disruption to gameplay caused by the user's own device or connection issues.
  • Delays or failures by third-party payment providers (bKash, Nagad, etc.).
  • Financial losses arising from gaming, since all gaming outcomes are uncertain.
  • Events beyond pzok's control (such as natural disasters or government restrictions).

pzok is not liable under any circumstances for indirect, incidental, or consequential damages. Direct liability is limited to the total amount deposited into the account of the person affected by the dispute in question.

pzok takes the protection of users' personal information very seriously. The detailed rules for collecting, storing, and processing personal data are set out in our Privacy Policy.

pzok uses modern SSL encryption technology to keep all data transmissions secure. Personal information will only be disclosed to third parties when:

  • The user has provided written consent.
  • It is required under an agreement with a partner organisation for the purpose of providing the service.
  • pzok is legally obliged to do so by a valid legal claim or directive from a regulatory authority.

pzok reserves the right to change, amend, or update these terms and conditions at any time. In the case of significant changes, users will be notified via their account email or platform notifications.

Continued use of the platform after any change to the terms and conditions will be considered as your automatic acceptance of the revised terms. It is therefore recommended that you review this page regularly.

13.1 Closure at the User's Request

Any user may request to close their account at any time. An opportunity to withdraw any valid balance will be provided before the account is closed, however all withdrawal conditions (minimum amount, KYC verification, etc.) must be met.

13.2 Closure or Suspension by pzok

pzok may close or suspend an account without prior notice in the following circumstances:

  • If any provision of these terms and conditions is violated.
  • If fraudulent activity is suspected.
  • If a violation of anti-money laundering (AML) policy is suspected.
  • If account verification information is found to be inaccurate or if the user fails to cooperate.
  • Upon the direction of a regulatory or law enforcement authority.

If you have any dispute or complaint, you are requested to first contact the pzok support team directly. Our support team is available in Bengali and English, seven days a week, twenty-four hours a day.

How to submit a complaint:

An attempt will be made to resolve the dispute through negotiation within 30 days of the date the dispute is raised. If no resolution is reached within this period, the matter may be settled through a mutually agreed mediator.

Any dispute relating to these terms and conditions will be resolved in accordance with applicable prevailing law. Users may raise any dispute and pzok guarantees a fair investigation.

Important Note: All previous versions of these terms and conditions will be considered void from the date these terms come into effect. The latest version will always be available on this page.

Need help?

Have a question about the terms?

Our support team is always ready to answer any of your questions in Bengali. Contact us via 24/7 live chat or email.

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