Help Center
Answers to the most frequently asked questions about pzok
From deposits to withdrawals, VIP benefits to cricket betting — everything you need to know is here, explained simply.
pzok users often have questions — how long does a withdrawal take, how do you earn VIP cashback, what happens to a bet if a match is abandoned due to rain, or how to manage your gaming habits. This page is divided into four key sections, each providing detailed and honest answers to those questions. If you cannot find your answer, contact our 24/7 live chat directly.
Section 01
Limits & Controls
The minimum deposit amount for every payment method at pzok is ৳300. This applies to bKash, Nagad, Rocket, Upay, and bank transfer alike. There is no separate minimum for any individual method, so you can comfortably start with a small amount through any channel.
If you feel online gaming is having a negative impact on your life, contact pzok's 24/7 live chat support right away or email [email protected]. Our support team is ready to help in Bengali. You can also visit our responsible gaming page for self-assessment information and guidance.
pzok takes responsible gaming seriously. A cooling-off is a temporary pause on your account for a set period, such as a few days or weeks. Self-exclusion is a request to keep your account closed for a longer term. To activate either option, contact us via live chat or at [email protected] — our team will act promptly.
Some common signs are: spending beyond your budget, repeatedly playing to chase losses, neglecting family or work, and being unable to stop playing. If you notice these signs, stop and seek help. Our responsible gaming page has detailed guidance. This platform is for people aged 21 and above only.
Yes, you can set daily, weekly, or monthly deposit limits for yourself. This is an effective way to practice responsible gaming. To set or change a limit, contact live chat support. Keep in mind that lowering a limit takes effect immediately, but increasing one may take some time.
Section 02
VIP & Cashback
The pzok VIP program has three tiers. The Bronze tier offers up to 0.3% weekly cashback. At Silver, this increases to up to 0.7%. The Gold tier offers up to 1.0% weekly cashback. Each tier also comes with enhanced service and priority support.
Cashback is calculated each week at the applicable rate on your total net losses. For example, if you are at the Gold tier, you can receive up to 1.0% cashback. Typically, the previous week's cashback is added to your account at the start of each new week. Contact live chat to ask about specific dates and amounts.
At the Gold tier, in addition to the highest weekly cashback (1.0%), you receive priority support, meaning your issues are resolved faster. You may also get early access to special promotions and offers, as well as a dedicated account manager. Speak with the support team for full details.
Tier progression is based on your activity on the platform — by playing games and betting regularly, you can gradually move up. To find out the specific turnover requirements, ask directly via pzok's live chat or at [email protected]. Playing consistently and honestly is the most effective path to a higher tier.
VIP cashback terms may differ from those of regular offers. Typically, cashback is added to your balance and can be withdrawn after meeting certain wagering requirements. Read the terms and conditions or ask via live chat for the exact conditions. You have every right to clear information.
Section 03
How to Withdraw Funds
Yes, for security and fraud prevention, withdrawals must always be made to a wallet or bank account registered in the player's own name. This means your bKash, Nagad, Rocket, or Upay number must match the name on your account. Withdrawals to accounts in someone else's name are not accepted.
At pzok, a standard withdrawal is completed within 5 to 30 minutes. In most cases, funds arrive even faster. However, bank transfers may take additional time due to the bank's own processing. If funds have not arrived within the stated timeframe, contact live chat immediately.
A pending status means the request is going through the verification process. This usually completes automatically and clears within 5 to 30 minutes. If it remains pending for more than 30 minutes, contact pzok live chat with your transaction ID. The support team will resolve it quickly.
The minimum withdrawal amount at pzok is ৳1,000. Withdrawal requests below this amount will not be accepted by the system. Make sure your withdrawable balance is at least ৳1,000. Contact support if you have any questions.
Yes, bonus funds cannot be withdrawn directly — you must first meet the wagering requirement. For pzok's welcome bonus, the wagering requirement is 25 times the bonus amount. For example, if you receive a ৳1,000 bonus, you need to wager ৳25,000 to withdraw it — on the bonus amount only, not the deposit.
Section 04
BPL & International Matches
Reading decimal odds is straightforward. Say a team's odds are 2.50 — that means if you bet ৳100, you get back a total of ৳250 (including your original stake), giving you a profit of ৳150. If the odds are 1.50, a ৳100 bet returns a total of ৳150. The higher the odds, the lower the chance of winning but the greater the potential profit.
Live in-play betting lets you place bets in real time while a match is in progress. Odds shift moment by moment based on how the match unfolds, which makes it appealing for experienced bettors. In-play betting is available for cricket matches at pzok. Visit the cricket page to see available events.
Yes, pzok offers betting on BPL, ICC T20 World Cup, IPL, and other major international cricket tournaments. Multiple markets are available for all these events. Odds can be viewed before tournaments begin, and live betting continues throughout.
If a match ends with no result due to rain, bad light, or another reason and the outcome cannot be determined by the Duckworth-Lewis method, bets are generally voided and the original stake is refunded. Refer to pzok's terms and conditions for the specific rules.
The most popular cricket markets are: match winner (who will win), toss winner, top batsman, highest wicket-taker, runs per over, and first wicket to fall. For example, betting on the "top batsman" market in a Bangladesh vs India match is very common. All these markets are available at pzok.
Bets are settled as soon as the official match result is confirmed. Your winnings are automatically added to your pzok account balance. You can then withdraw that amount directly via bKash, Nagad, or another method — typically within 5 to 30 minutes.
Didn't find the answer to your question?
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Reach out through any of the channels below for any question, issue, or feedback.
Live Chat — the fastest way to get a response
Email: [email protected]