pzok's Privacy Policy
Your personal information is completely safe with us — here we clearly explain how pzok collects, stores, and protects your data.
1. Introduction
pzok ("we", "our", or "the platform") operates a safe and reliable online gaming service for users in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility.
This privacy policy describes how pzok collects your personal information, why it is collected, how it is used, and how it is kept secure. By using pzok's website or services, you are considered to have accepted the terms of this policy.
This policy has been prepared in accordance with applicable laws and data protection regulations in Bangladesh. We never use your information unnecessarily or without permission. If you have any questions about any part of this policy, please contact us directly.
pzok uses SSL encryption technology to keep all your information and financial transactions secure. Your safety is our first priority.
2. What Information We Collect
When you create an account on pzok, log in, or use our services, we may collect various types of information. These are described in detail below.
2.1 Information You Provide Directly
When you open an account or use our services on our platform, you submit the following information to us directly:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID card or passport number (when identity verification is required)
- Payment information — bKash, Nagad, Rocket, or Upay account numbers (required for processing)
- Password and security question answers (stored in encrypted form)
2.2 Automatically Collected Information
When you use pzok, some information is collected automatically:
- IP address and device type (phone, tablet, or computer)
- Browser type and version
- Time and date of access
- Which pages you visited and how long you stayed
- Referral URL (where you came from before reaching our site)
- Information obtained through cookies and similar tracking technologies
2.3 Transaction Information
We store information related to your deposits, withdrawals, and gaming activity. This includes transaction amounts, times, methods (such as bKash or Nagad), and associated reference numbers. This information is used to ensure account security and to resolve financial disputes.
3. How We Use Your Information
pzok uses collected information only for the purposes listed below. No information is used for any other purpose without your consent.
- Account Management: To create, verify, and keep your account secure.
- Service Delivery: To keep gaming services, betting features, bonuses, and promotional offers active.
- Financial Transaction Processing: To complete deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, and bank transfer.
- Communication: To send transaction confirmations, security alerts, and important updates.
- Customer Support: To help resolve any issues or complaints you may have.
- Fraud Prevention: To detect suspicious activity and maintain platform security.
- Responsible Gaming: To identify unusual gaming behavior and provide necessary support.
- Service Improvement: To analyze user experience and further improve the platform.
- Legal Compliance: To comply with applicable laws and regulations.
We never sell your personal information to third parties for marketing or advertising purposes.
4. Information Sharing and Disclosure
pzok handles your information with strict confidentiality. Information may be shared only in the limited circumstances below:
4.1 Service Provider Partners
pzok works with certain trusted third parties who assist with our technical infrastructure, payment processing, and customer support. These partners may use information only for the specified purpose and follow their own security measures consistent with our privacy policy.
4.2 Legal Obligations
pzok may be required to provide certain information in response to court orders, lawful requests from law enforcement authorities, or legal obligations. In such situations, we will provide only the information that is legally required.
4.3 Security Reasons
If required for the security of our platform, the protection of users, or fraud prevention, relevant information may be shared with security partners.
pzok never sells your information to advertisers or shares it with irrelevant third parties.
5. Cookies Policy
pzok's website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your browsing experience.
5.1 Cookies We Use
- Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To monitor website usage and improve our services.
- Security Cookies: To detect fraud and protect your account.
5.2 Cookie Controls
You can disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some pzok services to not function properly.
6. Data Security Measures
pzok takes the highest technical and organizational measures to protect your personal information. Our security framework consists of the following components:
- SSL/TLS Encryption: All data flowing between your browser and our servers is encrypted.
- Password Hashing: Rather than storing your password directly, it is transformed using a strong hashing algorithm.
- Two-Factor Authentication (2FA): A two-step verification feature on your account for added security.
- Firewall and Intrusion Detection Systems: To prevent unauthorized access and cyberattacks.
- Regular Security Audits: Our systems are regularly reviewed to identify vulnerabilities.
- Restricted Access: Only authorized personnel can access the information they need.
- Data Backup: Data protection is ensured through a secure backup system.
However, no method on the internet is 100% secure. If a security breach comes to our attention, we will promptly notify the affected users and take the necessary steps.
7. Data Retention
pzok retains your information only for as long as it is necessary or required to meet legal obligations. Retention periods may vary by type of information:
- Account Information: While the account is active and, after closure, for a defined period as required by law.
- Transaction Records: For the period required under financial regulations.
- Communication Records: For the period required to improve customer service quality and resolve disputes.
- Technical Logs: For a limited period for security and monitoring purposes.
Once the defined period has passed, we securely delete your information or convert it in a way that no longer identifies you.
8. Your Rights
You have certain important rights over your personal information. pzok respects these rights and is committed to enforcing them:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: If any of your information is incorrect, you may request a correction.
- Right to Erasure: Under certain conditions, you may request that your information be deleted, though some information may need to be retained due to legal obligations.
- Right to Restrict Processing: In certain circumstances, you may request that the use of your information be limited.
- Right to Object: You may object to a specific use of your information.
- Right to Data Portability: You may request your information in a structured, readable format.
- Right to Withdraw Consent: You may withdraw permission for any use of your information that was based on your consent, at any time.
To exercise these rights, contact us at [email protected]. We will generally respond to your request within a reasonable time.
9. Third-Party Links and Services
pzok's platform includes integrated payment and technical solutions from certain third-party service providers, such as bKash, Nagad, Rocket, and Upay. These services have their own privacy policies and those policies are operated under the responsibility of the respective organizations.
We recommend that you read the privacy policies of these third-party organizations. pzok bears no responsibility for the use of your information on their platforms.
Our game service providers — including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft — also operate according to their own policies.
10. Protection of Minors
pzok provides services only to individuals aged 21 or older. We actively take measures to prevent minors from creating accounts and using our services.
An age verification process is followed during account registration. If information comes to us that a user is under the age of 21, we will immediately suspend their account and securely delete any collected information.
If you believe a minor is using our platform, please notify us immediately.
11. Changes to This Policy
pzok may update this privacy policy from time to time. This policy may be revised due to changes in the scope of services, adoption of new technologies, or legal changes.
If any significant changes are made, we will notify you at your registered email or mobile number and will mention the update date on the website. If you continue using pzok after the changes, you will be considered to have accepted the revised policy.
We advise you to review this page regularly so that you stay informed about the latest changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy team will review your request properly.
When making any request related to your information, please include your registered email address and account details so that we can verify your identity and assist you promptly.
pzok's support team is always ready to assist you 24/7 via live chat and email in both Bengali and English.
Have a question about privacy?
Our support team is always ready to help with any questions about the security of your information.
24/7 live chat support — available in Bengali and English. For more information, visit our FAQ page.